1. Collecting customer’s information
- We don’t have any automated information-storing device but only collect and store the information of our customer manually when customers contact directly with us about ordering or business cooperation.
- The information stored include: Name (individual or organizations), address, address to receive products, contact information (phone number, email,…), contact name, tax identification number (if any), orders placed,...
2. Purpose of collecting customer’s information
- We collect customer’s basic information (as listed above) with the purpose of completing the trade between 2 sides efficiently in the present and future purchases.
- Information collected can also be used to improve our Customer Care service, new product notification or discounts…
3. Information - storing period
- We will keep the basic information given by the customers for an infinite amount of time unless the customers requested to delete the information provided on our company’s storage system.
- Customer’s information will also be deleted from our company’s storage system if the customer haven’t contact our company in a long amount of time.
4. Location to store and manage customers’ information
- Customer’s basic information will only be kept and managed on our company’s storage system.
5. Change of customer’s information
- If there is any changes to customers’ information related to performing business cooperation like: changing name, phone number, address to receive products… Customers can contact us and request correcting the information.
- We correct customer’s information with the purpose of making the trade fast and easy without any problems.
6. Commitment to keep customer’s information secured
- We are commited to keeping customer’s information secured. Information of each customer will not be shared or given to third-party organizations unless it’s a competent state authority’s decision.